Frequently asked questions

Common questions about using the app. For something not covered here, contact us at contact@florplanner.app.

Account

How do I sign in or sign up?

You can create an account with an email address and password, or continue with Google or Facebook. The federated providers reuse the email on file with that provider. Whichever method you pick first becomes the way you sign in afterwards — switching later requires creating a new account, since accounts are not merged.

Can I use the app without an account?

No. Balconies, flower assignments, calendar entries, and reminders all belong to a profile, so an account is required. Browsing the public marketing pages on this website does not require sign-in.

How do I delete my account?

Open the app, go to Settings, scroll to the bottom, and use the Delete account slide-to-confirm control. Detailed steps and what gets removed are documented on the data deletion page. Deleting the account does not cancel an active subscription — see the Premium section below.

Notifications

Why am I not receiving notifications?

Three things need to be true: the operating system has granted notification permission to Flor Planner, the relevant category (news or reminders) is enabled in the app, and the delivery channel (push or email) is set in Settings → Notification preferences. Web push works on desktop and Android browsers; on browsers without push support, keep email enabled or install the native app.

How do I unsubscribe from email notifications?

Every email we send has an unsubscribe link in the footer that disables email delivery for that category instantly. You can also switch the delivery channel for news or reminders to push only — or turn the category off entirely — from Settings → Notification preferences inside the app.

How do I change my notification language?

Notifications are sent in the language set under Settings → Application preferences → App language. The preference applies to the in-app interface, push notifications, and emails. It is stored on your account, so it follows you across devices.

Balconies and flowers

How do I add a flower to my balcony?

Open the balcony you want to plant, tap Add flower, and pick a flower from the catalogue. You can also start from a flower's detail page and tap the assignment action to attach it to one of your balconies. Each assignment becomes a planned or active entry that drives the calendar reminders.

What is a "fit score"?

When you view a flower in the context of a balcony, the card shows a coloured border indicating how well the flower's needs match the balcony's conditions — green for a strong fit, red for a poor one, and black if the pot or another hard requirement is not met. The score is calculated from sunlight, height, and pot size; a black border means the flower is disqualified for that balcony and we recommend choosing another.

Why don't I see all flowers in the catalogue?

Newly added flowers go through a moderation review before they appear in the public catalogue. This keeps the database clean of duplicates and bad data. Flowers you create yourself are visible to you immediately, and become visible to everyone once approved.

Photos

How do I upload a photo?

Photos can be added in two places: each flower has its own gallery on the flower detail page, and each balcony has a gallery on the balcony detail page. From either screen, tap the upload action and pick a photo from your camera or gallery. Uploads are reviewed before they become visible to other users.

Why is my gallery photo pending review?

All community photos pass through human moderation to keep the gallery on-topic and safe. Reviews typically complete within a couple of days. You can see your own pending uploads from Settings → Gallery even before they are public.

How do I report inappropriate content?

Tap the report icon on any photo or profile that violates the community guidelines. Our team reviews every report and removes content or suspends accounts that break the rules.

Premium

How do I upgrade to Premium?

Open Settings → Subscription and tap Upgrade plan. Purchases on Android go through Google Play; on the web they are handled by Stripe. RevenueCat manages entitlements across both so a Premium plan you bought on one is recognised on the other.

What does Premium unlock?

Premium currently unlocks the shopping cart on the calendar screens (turning your sowing list into a single export). Additional reminders for weather, sowing, flowering, and harvesting are planned. Free-tier users keep unlimited balconies, flowers, and assignments.

How do I cancel my subscription?

Cancel through the platform that processed the purchase: Android in Google Play → Subscriptions, web through the Stripe customer portal accessible from the app's subscription screen. Cancellation takes effect at the end of the current billing period, and you keep access until then.

Privacy and contact

Where can I read the privacy policy?

The full privacy policy and terms of service are linked from the app and from the footer of every email. They cover what we collect, how we use it, and how to request a copy or deletion of your data.

Still need help?

Email us at contact@florplanner.app. Include your account email and a description of the problem so we can help quickly.